Need Help Managing Your Growing Pains?
We all love a great success story, a business that is continually growing - you go from 'being the business', where you alone are responsible for everything to 'managing the business' where you are now responsible for ensuring you have a team who are responsible for everything.
It's like watching your baby grow; each spurt brings with it a myriad of pains.
- Policies and procedures become obsolete. Without effective process documentation you risk a decline in quality, consistency and happy customers. How do you keep up with the constant changes and ensure they are communicated?
- An increased workload requires the hiring of new staff. How do you ensure they are the right staff? How do you create, deliver and track the appropriate training for all staff to meet their skill gap?
- Job descriptions tend to have elastic, diverse and all-encompassing roles. How do you measure performance against these job descriptions?
Being a small business you lack the in-house support that large corporate organisations have. We can help fill the 'people' gap. We've got you covered from the simple to the complex and can support you in:
- Identifying options regarding staffing dilemmas.
- Implementing effective recruitment strategies &/or supporting documentation for your current process.
- Reviewing/improving current systems that manage performance and productivity.
- Facilitating the development of standardised operational procedures.
We are here to assist, whether it be physically in your office or remotely over skype or zoom.
We're your extra pair of HR hands to provide opportunities for you to enhance your people practices and standardise your operational systems at a 'small business' cost.
We're your extra pair of HR hands to provide opportunities for you to enhance your people practices and standardise your operational system at a 'small business' cost.
97% of all Australian businesses are SMALL
60% of small businesses FAIL in the first 3 years
80% of employee turnover is caused by HIRING problems
72% of small business owners feel OVERWHELMED
Don't let you 'PEOPLE MANAGEMENT' let you down!
Most Common 'PEOPLE' Mistakes made by Business Owners
How we can help you
Business Process Standardisation [Policy and Procedures]
Are you still micromanaging to make sure things are done right? Are things done differently by different people in different locations at different times? Are there inconsistencies and a lack of transparency across processes.
Solution
- Agree on standard processes, templates and technology
- Communicate standards
- Embed processes in the onboarding and training framework
- Encourage continuous improvement culture
Recruitment - Hiring the Right Person
Are people frustrated or not pulling their weight? Are job descriptions accurate? Are there clear and agreed performance expectations for goals, standards, competencies and behaviours? Are there clear and communicated levels of accountabilities? Is there acknowledgement of development needs and delivery of development/career plans?
Solution
- Review job descriptions and key performance indicators
- Create a Performance Management (PM) Framework to support the achievement of job roles and organisational goals
- Coach team members through the PM stages: Performance Agreements, Check-Ins and Reviews
Workplace Training and Development Program - Learning Management System (LMS)
Does your training meet your skill gaps? Is your training easily accessible across all the digital platforms? Can you create, track, manage &/or distribute learning materials and evaluations?
Solution
- Identify your training needs [Skills gap analysis] and set training objectives
- Develop a training program and content
- Ensure training is accessible across multiple platforms via a learning management system (LMS)
- Regularly assess training programs and encourage continuous improvement culture
Presentations - Content and Delivery Support
Need to deliver presentations/workshops to customers, suppliers, students, community but lack the confidence or knowhow to do it? Is your content structured to deliver the key messages using multiple learning channels? Is the delivery appropriate for your audience - are you presenting technical information to a non-technical audience? (Many presentations fail because of too much information, not too little.)
Solution
- The Whole Shebang- we work with you to analyse the audience, identify and structure key messages, create a presentation including multiple learning channels and coach your delivery to ensure a confident and effective presentation.
- Presentation Delivery - we provide one on one feedback to identify opportunities for growth through observation and critique of the presentation &/or its delivery.
Teach You How to Fish or Fish for You - Your Choice!
You know your business better than anyone. Does your team have time to upskill in HR and business processes? Or do you want your team to stay focused on core business due to time constraints and workload?
Solution - You can have it either way with Zoodle.
Take advantage of our flexible delivery solutions! We can do it or coach you through it!
- 1. Outsource the role to ZoodleHR. Let us do it for you.
- 2. We can complete an 'agreed scope of work' liaising with your team members as your business's 'Subject Matter Experts'
- 3. We can take your team member/team for the ride and involve them in the assessment and delivery of the 'agreed scope of work' so they can continue.
We don't always have to be physically in your office.
- we can work face to face in your office/workshop or remotely or maybe a bit of both. We are comfortable using technology to connect, liaise with and coach your team.
What Our Clients Have to Say
"I should not write this testimonial, because I do not want to share Jillian with too many other clients!
I have worked with Jillian on and off for the last two decades and when I can figure out how to bottle her, I will!
Jillian is super proactive and extremely savvy on so many subjects. What she doesn’t know now she soon will, if she needs to.
Pair all of that up with tons of patience and a great sense of humour and you have a wingman whom you will not want to give up too easily."
Mark Franklin, MD
"Jillian added intelligence and depth to our recruitment project, helping my company attract and select the best people and skills for the job.
She speaks with a smile, is adaptable, superbly organised and super smart. Its always a pleasure to work alongside Jillian, she is the perfect accompaniment for a small to medium sized business."
Alison Chiam, Principal
Hello, there! We’ll be glad to hear from you. Send us your thoughts.
Call or text us now
+61 411 246 133
✔️ Business Process Standardisation
✔️ Recruitment - Hiring the Right Person
✔️ People Productivity and Performance
✔️ Workplace Training and Development Program - Learning Management System (LMS)
✔️ Presentations - Content and Delivery Support
✔️ Teach You How To Fish or Fish For You